Chaussures de danse et baskets de danse – Shoes By You
Return & Exchange Policy
At Shoes-By-You , each pair is designed to offer you a unique experience. However, if your order does not fully meet your expectations, we have implemented a clear, fair return policy that complies with current regulations.
We invite you to read it carefully.
1. Right of withdrawal
1.1 Non-personalized items
In accordance with Articles L221-18 to L221-28 of the Consumer Code , the Customer has a legal period of 14 days from the receipt of his order to exercise his right of withdrawal, without having to justify any reason.
As a commercial gesture, Shoes-By-You extends this period to 30 days from receipt of the order, subject to compliance with the return conditions defined below.
The first return is free for non-personalized items.
For any inquiries, the Customer is invited to contact our customer service department at the following address:
contact@shoes-by-you.com
1.2 Personalized items
In accordance with Article L221-28, 3° of the Consumer Code , items made according to the Customer's specifications or clearly personalized do not benefit from the right of withdrawal.
However, for commercial reasons and in the interest of customer satisfaction, Shoes-By-You allows one exchange per personalized item , subject to the following conditions:
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the item must be returned new, unworn and in its original condition ;
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The exchange is made without the possibility of a refund ;
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the new pair must be of equivalent commercial value .
Any price difference exceeding the limit will be charged to the Customer. No compensation will be given if the value is lower.
2. Return and exchange conditions
2.1 Non-personalized items
Non-personalized items can be returned for exchange or refund within 30 days of the date of receipt.
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First return: free
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Second and third returns: permitted, at the customer's expense.
⚠️ Geographic area concerned
The free first return and the above conditions apply only to orders delivered in France, Belgium, Spain and Italy .
For all other countries , including overseas territories , return costs are entirely the responsibility of the Customer , regardless of the number of returns.
Items must be returned new, unworn, in their original condition and with their original packaging .
2.2 Personalized items
Personalized items are neither returnable nor refundable, except in cases of manufacturing defects or non-conformity .
In these situations, Shoes-By-You is committed to offering a suitable solution, in accordance with applicable legal provisions.
2.3 Items offered
Any item offered as part of a competition or commercial operation cannot be returned or exchanged , except in the case of a manufacturing defect.
2.4 Deadlines
No returns or exchanges will be accepted more than 30 days after the order receipt date.
3. Conditions for accepting returns
To be eligible for a return or exchange, items must:
Shoes must only be tried on indoors, on a clean floor. Any use for dancing will automatically result in the return being refused.
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must be new, unworn, undamaged ;
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must be returned in their original packaging , with all accessories;
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must be accompanied by proof of purchase (invoice or delivery note).
Any item that does not meet these conditions may be refused.
4. Return Procedure
To initiate a return or exchange, the Customer must:
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Contact customer service at contact@shoes-by-you.com to obtain a return authorization;
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Carefully pack the items in their original packaging;
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Ship the package to the address provided by our customer service.
5. Return costs
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The first return of a non-personalized item is handled by Shoes-By-You .
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Additional returns (2nd and 3rd) are at the Client's expense .
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Return shipping costs remain the responsibility of the Customer for exchanged personalized items, except in cases of defect or non-conformity.
6. Inspection and reimbursement
Upon receipt of the package, the items will be inspected.
When the conditions are met, the refund will be made within a maximum of 14 days , via the payment method used when ordering.
Initial delivery charges are not refundable , except in the event of a defect or non-conformity.
Bank processing times may vary depending on the client's bank.
7. Customer Service
Our team remains available to answer any questions you may have regarding this policy:
📩 contact@shoes-by-you.com
We thank you for your trust and are delighted to accompany you on your Shoes-By-You experience .
